Terms & Conditions

1. Nature of Services & Role

• AL-TAJ acts as a principal service provider for:
  • Umrah packages
  • Ziyarah packages
  • Subscription-based travel products
• AL-TAJ acts as an agent/intermediary for:
  • Airline ticket bookings
  • Standalone hotel reservations
• Payments collected for agent services are remitted to third-party suppliers and are subject to their respective terms.

2. Payment Methods Accepted

We accept payments via Razorpay, including:

• UPI
• Debit cards
• Credit cards
• Net banking
• Auto-debit / mandate-based subscriptions (as per RBI guidelines)

All payments are processed securely through Razorpay and partner banks including IDFC First Bank.

3. Booking Confirmation

• Successful payment does not guarantee booking confirmation.
• All bookings are subject to internal verification and supplier availability.
• Confirmation or rejection is communicated within 48 working hours of payment.

4. Pricing & Taxes

• All prices are displayed in INR.
• Prices are inclusive of applicable taxes (including GST where applicable).
• International card payments may attract FX conversion or bank charges, levied by the issuing bank. AL-TAJ is not responsible for such charges.

5. Pricing Errors & Adjustments

If a pricing error or supplier fare change is identified after payment but before confirmation:

• The customer may choose to:
  • Pay the revised amount, or
  • Receive a full refund (as per refund policy)

6. Failed, Pending & Duplicate Payments

• Bookings are processed only after successful reconciliation in our system.
• Duplicate or excess payments, if identified, are refunded within applicable timelines.
• AL-TAJ is not liable for delays caused by banks or payment gateways.