Cancellation & Refund Policy

1. Cancellation by the Customer

If you wish to cancel your booking, you must notify us in writing via email. The following cancellation charges will apply based on when we receive your notice:

• 30 days or more before departure: 10% of the total package cost (Processing Fee).
• 15 to 29 days before departure: 50% of the total package cost.
• 7 to 14 days before departure: 75% of the total package cost.
• Less than 7 days before departure: 100% of the total package cost (No Refund).

2. Flight Ticket Cancellations

• Flight tickets are booked under specific airline rules. Refunds for flight cancellations will be processed as per the airline's policy.
• Service charges and convenience fees are non-refundable.

3. Refund Process

• Refunds will be processed back to the original mode of payment (Credit Card, Debit Card, Net Banking, or UPI) within 5-7 working days after the cancellation is approved.
• It may take additional time for the amount to reflect in your bank account depending on your bank's processing speed.

4. Cancellation by Al Taj Tours

In the rare event that we have to cancel a tour due to unforeseen circumstances (insufficient bookings, force majeure, etc.), you will be offered a full refund of the amount paid or an alternative tour package of equivalent value.

5. Visa Services

Visa fees are non-refundable once the application has been submitted to the embassy/consulate, regardless of the outcome (approval or rejection).